Ascarii is excited and honoured to announce that we have won the SAP Business One Partner Customer Satisfaction Award after gaining the highest score in SAP’s annual customer satisfaction survey. Every year, SAP contacts all partners’ customers with a survey to gauge their level of satisfaction with their partner. This backs up Ascarii’s own internal surveys, which have rated our customer satisfaction levels a consistent 4.9 out of 5 over the past year. It also affirms our commitment to working alongside customers to ensure their project exactly fits their business needs, as well as our commitment to excellent on-going support once projects have gone live.
Our strict SLAs are something we continually monitor and hold ourselves to account on to ensure excellent customer response times and long-term satisfaction. We are continually striving to maintain excellent customer service and identify areas in which we can improve. We like to keep communication with our customers as open and friendly as possible so if you have any suggestions on how we can improve, please don’t hesitate to talk to us.